RESPONSABLE QUALITE PROJET en CENTRE D'APPEL
Core
Ensure service delivery and process compliance with standards, regulations, and client expectations while driving organizational performance improvement.
Role type
Quality Project Manager
Builds
compliant service processes and performance improvements
Domain
Call center operations + Quality Management
Deliverable
dashboards & analysis
Required skills
ISO 9001/14001 expertise, project management, data analysis, AMDEC, 5S, Six Sigma, regulatory knowledge, technology and AI affinity
Preferred skills
leadership, team coordination, analytical thinking, organization, communication
Technologies
AMDEC, 5S, Six Sigma
Responsibilities
Ensure compliance of service delivery and processes with standards and regulations, drive continuous performance improvement
Seniority
Mid-Senior, hands-on IC