Referatsleiter:in (w/m/d) im Qualitätsmanagement -Kennziffer: PN-Z1-14/26-
Core
Leading a 3-person team responsible for quality management, process management, complaint handling, and knowledge management for a public service operator.
Role type
Senior management (Referatsleiter:in) in Quality Management
Builds
Quality assurance processes, complaint resolution workflows, and knowledge management systems for public administration services
Domain
Public administration / Health services / Quality Management
Required skills
Process and quality management expertise, team leadership, project management, process modeling software proficiency, strategic planning
Preferred skills
Change management, analytical thinking, conflict resolution, diversity awareness, MS Office proficiency
Technologies
Process modeling software, MS Office
Responsibilities
Lead and supervise a 3-person team, develop and conceptualize quality management tasks and standards, decide on fundamental issues in quality and complaint management, accompany selected change projects
Seniority
Senior, hands-on IC