Customer Operations Specialist (Contract)
Core
Provide end-to-end operational and administrative support for international customers, managing configuration setups and maintaining high-quality account data.
Role type
Customer Operations Specialist (Contract)
Builds
Operational reports, promotional management templates, and process improvements for restaurant and hospitality partners.
Domain
Hospitality / SaaS Technology
Deliverable
dashboards & analysis
Required skills
Data auditing, CRM management, process improvement, cross-functional collaboration, Microsoft Office/Google Workspace proficiency, stakeholder communication
Preferred skills
Restaurant/hospitality industry experience, software onboarding, quality assurance audits, workflow management tools (Jira, Trello, Monday.com), reporting tools
Responsibilities
Conduct quality assurance checks and data audits, build and distribute operational reports, identify process bottlenecks and implement enhancements, collaborate on business projects, resolve data discrepancies, provide administrative support and data entry
Seniority
Individual Contributor, 1+ years experience