Quality Assurance Manager
Core
Lead the Quality Assurance Department to ensure high-quality services, promote safety and wellbeing, and minimize organizational risk for people with intellectual or developmental disabilities.
Role type
Senior IC Quality Assurance Manager
Builds
Quality assurance programs, service delivery standards, and compliance frameworks
Domain
Human services / Disability support / Healthcare compliance
Required skills
Quality assurance leadership, audit and inspection, maltreatment investigation, EHR data review, regulatory compliance, policy development, training program design, site visit coordination
Preferred skills
Supervisory experience, proactive mindset, independent work style
Technologies
Electronic health records (EHR)
Responsibilities
Provide leadership and supervision to the QA team; Conduct program site visits to review operations and observe service delivery; Lead internal investigations related to maltreatment and licensing violations; Ensure programs meet licensure and certification requirements; Develop and lead training initiatives for quality assurance and investigation practices; Coordinate state quality assurance practices and implement national standards.
Seniority
Senior, hands-on IC