Field Assurance Manager
Core
Lead governance, quality assurance, risk, and control frameworks for Field Collections to ensure operational activity meets customer, regulatory, safety, and business requirements.
Role type
Senior IC Field Assurance Manager
Builds
Risk registers, control documentation, working instructions, and corrective action plans for field collections operations.
Domain
Energy / Utilities / Field Operations
Required skills
Field Collections operations, Revenue Protection, energy-theft detection, quality assurance, operational risk, governance, compliance, controls, root-cause analysis, risk register management, stakeholder management
Preferred skills
Residential and business field workstreams, energy regulation and licence obligations, customer conduct requirements, calibration, assessment appeals, audit experience
Technologies
None stated
Responsibilities
Identify, assess, and monitor operational, customer, regulatory, and safety risks; Design, maintain, and monitor preventive, detective, and corrective controls; Analyse quality outcomes and operational trends to identify root causes; Translate assurance findings into clear actions with accountable owners; Maintain oversight of field activity to validate outcomes; Develop and govern working instructions and quality frameworks
Seniority
Senior, hands-on IC