Quality Systems Specialist
Core
Subject Matter Expert supporting workforce development projects by maintaining quality systems, conducting audits, and ensuring compliance with federal/state regulations.
Role type
Quality Systems Specialist (Workforce Development)
Builds
Quality monitoring activities, training programs, data tools, and performance reporting for operational excellence.
Domain
Workforce development / Human services / Compliance
Deliverable
dashboards & analysis
Required skills
Quality monitoring, Root cause analysis, Audit execution, Policy interpretation, Data analytics, Training delivery, Regulatory compliance (WIOA/TAA/TANF/SNAP), Risk assessment
Preferred skills
ISO audit experience, CWDP certification
Technologies
Data tracking tools, Statistical software, Database systems
Responsibilities
Conduct virtual and onsite quality audits to assess compliance; Lead root cause analysis for quality deficiencies; Maintain and enhance Dynamic Quality Systems; Provide guidance on service approval processes during program launches; Contribute to standardized reporting processes for regional reports; Support program launches and contract transitions.
Seniority
Mid-level, hands-on IC