CDD KYC Knowledge & Training manager
Core
Own the global QA benchmark and single source of truth for SOPs, procedures, and guidance for a ~400-person global risk and compliance organization.
Role type
Senior Knowledge & Training Manager (CDD/KYC)
Builds
Global QA frameworks, standardized SOPs, and scalable training programs for analysts.
Domain
Financial Technology / Payments / Risk & Compliance
Required skills
CDD/KYC compliance oversight, SOP governance, training design, knowledge management, data analysis, cross-functional collaboration, regulatory nuance understanding, English communication, automation mindset, risk assessment.
Preferred skills
Experience with operational academies, AI utilization, building reusable systems.
Technologies
None explicitly stated
Responsibilities
Maintain a single source of truth for SOPs and procedures; run governance processes for SOP changes; design onboarding and continuous training frameworks; create clear QA guidelines; develop end-to-end QA frameworks; partner with Compliance and Product teams.
Seniority
Senior, hands-on IC