Customer Solutions Third Party Specialist
Core
Manage third-party vendor onboarding, performance monitoring, and compliance for consumer solutions in a call center environment.
Role type
Third-party vendor management specialist
Builds
Vendor performance reports and compliance documentation
Domain
Banking / Regulatory Compliance
Deliverable
dashboards & analysis
Required skills
Vendor management, Regulatory compliance (FDCPA, UDAAP, Fair Lending), Data entry, Microsoft Office, Collections knowledge
Preferred skills
College degree, 1+ years experience in Collections/Legal/Vendor Management
Responsibilities
Manage daily vendor workload including account assignments and settlement processing; Maintain vendor scorecards and KPI alignment; Handle inbound customer calls regarding charged-off accounts and vendor issues; Resolve complaints related to regulatory compliance; Document ongoing performance reviews with vendors; Ensure internal and vendor compliance with bank policies.
