Assistant Manager (Complaint Handling)
Core
Manage end-to-end complaint lifecycles, including investigation, resolution, escalation, and quality assurance for long-term insurance and annuity products.
Role type
Assistant Manager, Complaint Handling & Quality Assurance
Builds
Service excellence and regulatory compliance in life insurance operations
Domain
Insurance / Financial Services
Deliverable
dashboards & analysis
Required skills
complaint lifecycle management, root cause analysis, quality assurance, regulatory compliance, stakeholder management, data analysis, report preparation
Preferred skills
system enhancements, service transformation, presentation skills
Technologies
N/A
Responsibilities
Manage end-to-end complaint lifecycles, assist in escalation for complex complaints, analyze complaint trends, handle quality assurance activities, collaborate with Compliance and Risk Management teams, prepare management reports
Seniority
Mid-Senior, hands-on IC