Quality Analyst
Core
Conduct quality audits of US payment transactions and operational activities to ensure accuracy, completeness, and compliance.
Role type
Quality Analyst (Payments)
Builds
Payment processing, refunds, reversals, settlements, and transaction status
Domain
Financial Services / Payments
Deliverable
dashboards & analysis
Required skills
Quality control, Payment auditing, Root-cause analysis, MS Excel, KPI tracking, SOP adherence, Transaction validation, Dispute resolution, Process improvement, Data reporting
Preferred skills
US international voice process experience, Stakeholder management, Calibration session participation
Technologies
MS Excel, CRM, Payment gateways
Responsibilities
Conduct quality audits of US payment transactions, Review transactions for accuracy and compliance, Validate payment processing and settlements, Identify discrepancies and coordinate resolutions, Prepare quality reports and track metrics, Monitor error rates and turnaround time, Provide feedback to team members, Support process improvement initiatives
Seniority
Mid-level, hands-on IC