Prozess- und Qualitätsmanager (m/w/d)
Core
Responsible for creating, documenting, and maintaining all work guidelines and processes for the apoBank customer center, focusing on clarity, efficiency, and customer satisfaction.
Role type
Process and Quality Manager
Builds
Standardized operational processes and quality frameworks for a banking customer service center
Domain
Banking / Customer Service Operations
Required skills
Process management, Quality management, Process analysis, Documentation, Project management, Digital transformation, Stakeholder collaboration, Presentation design, Strategic thinking
Preferred skills
Banking-specific training, Experience in process/quality management, Digitalization expertise
Responsibilities
Create and document work guidelines and processes, Analyze existing workflows to identify optimization potential, Develop practical solutions for process improvement, Support digitalization and quality projects, Collaborate with business units to set standards, Ensure continuous improvement of the customer center