Member Complaints Consultant
Core
Investigate and resolve member complaints in a fair, timely manner while balancing member needs with regulatory and business requirements.
Role type
Complaints Consultant
Builds
Effective resolutions for member complaints and contributes to continuous improvement initiatives
Domain
Superannuation / Financial Services
Deliverable
client delivery
Required skills
complaint investigation, root cause analysis, stakeholder collaboration, regulatory compliance, professional response writing, trend analysis
Preferred skills
superannuation industry experience, conflict resolution
Responsibilities
Investigate complaints, identify root causes, prepare professional complaint responses, maintain accurate records, analyse complaint trends, support compliance obligations, assist with external dispute resolution matters