Bilingual Dispatcher
Core
Senior Specialist in Customer Care responsible for auditing calls, identifying process gaps, training new hires, and reporting on department trends to improve customer service quality.
Role type
Senior Specialist, Customer Care Quality & Training
Builds
Customer care quality assurance processes and training programs
Domain
Transportation / Logistics
Deliverable
dashboards & analysis
Required skills
Call center operations, Quality assurance auditing, Process improvement, Training & development, Data analysis, Report writing, Microsoft Office (Excel, Word, PowerPoint, MS Project), Windows applications
Preferred skills
Logistics or transportation industry experience, Subject matter expertise in logistics software (CLM, Route Planner, ADMS), Group presentation skills, Negotiation skills