Senior Operations Manager, Quality Control
Core
Lead a team of quality control professionals to evaluate frontline lending activities (Onboarding, Servicing, Complaints, Collections), identify risks, and ensure regulatory compliance.
Role type
Senior Operations Manager, Quality Control
Builds
Scalable, risk-based quality control program with standardized review criteria and testing methodologies
Domain
Consumer lending / Financial services / Regulatory compliance
Required skills
Team leadership, risk-based testing design, call monitoring, root-cause analysis, regulatory compliance, process improvement, cross-functional collaboration, AI/automation evaluation
Preferred skills
Knowledge of UDAAP/TILA/ECOA/FCPA/GLBA, AI-enabled QA tools, bank partner oversight, fintech environment experience
Technologies
Speech analytics, automated compliance monitoring solutions
Responsibilities
Lead and coach a team of five QC professionals; Build and enhance QC programs including sampling methodologies; Oversee frontline quality reviews and adherence; Partner with Compliance and Risk to address control gaps; Establish reporting metrics for quality trends; Collaborate on AI-enabled testing capabilities
Seniority
Senior, hands-on IC with people leadership