Operations Management

2,787 open positions

User Support Team Leader, Customer Support TikTokKuala Lumpur, Malaysia Lead a frontline User Support team in Kuala Lumpur and act as Line-of-Business (LOB) owner for customer support workflows, ensuring platform integrity and service delivery.
视频申诉业务运营专家-抖音 ByteDance北京 Define and execute strategies to optimize the video appeal process, ensuring smooth service flow and high user satisfaction while balancing experience and efficiency.
Service & Maintenance Project Manager SLS AllianceWarsaw Coordinate and scale service operations for distributed physical infrastructure (lockers, vending, retail tech, IoT) across Europe, managing installation, preventive maintenance, and emergency repairs.
Manager, Product Support - APAC AshbyRemote ( Lead the first APAC Product Support team, building operational processes and scaling support for B2B SaaS customers.
Policy Quality and Enforcement Team Lead- Thailand TikTokBangkok, Thailand Lead a quality team to drive operational efficiency, manage workflows, and ensure adherence to content policies and quality standards.
马来西亚本地催收专家-国际支付 ByteDance上海 Manage a debt collection agency team in Malaysia, overseeing strategy, performance tracking, and operational compliance for international payment collections.
Live Operations Specialist - Balkans (She/He/They) GlovoRemote Lead Customer Service Operations for the Balkans region, managing large-scale hubs to resolve client, courier, and partner issues across multiple channels.
Associate Manager, After Sales – EasyBuy Direct SunkingArusha, Tanzania Drive operational excellence, customer satisfaction, and cost efficiency across after-sales operations including warranty management, repairs, replacements, and field-service performance.
Regional Collections Manager, West Central (Nigeria) SunkingLagos, Nigeria Drive field collections and debt recovery for a solar energy PAYG loan portfolio in West Central Nigeria, ensuring repayment rates and customer satisfaction.
服务策略运营（高价值）-体验与服务 ByteDance北京 Design and optimize tiered user service systems, strategies, and operational plans to ensure service quality stability and consistency.
服务商渠道经理（区域）-抖音生活服务（山东） ByteDance青岛 Manage daily operations of service providers for Douyin Life Services, including onboarding, performance assessment, and risk control to drive revenue targets.
服务商渠道经理（区域）-抖音生活服务（河南） ByteDance郑州 Manage and optimize the performance of service providers on Douyin Life Services, ensuring operational stability and driving revenue targets.
用户服务-体验与服务 ByteDance北京 Handle escalated market management complaints, public opinion crises, and regulatory risks for clients, coordinating resources to resolve issues and prevent escalation.
国际商业化产品运营 - 国际化商业安全 ByteDance北京 Partner with international sales and advertisers to manage commercial safety operations, resolve policy violation issues, and drive service improvements for non-China markets.
服务商渠道经理（区域）-江浙 ByteDance丽水 Manage and optimize the operations of Douyin Life Services providers to ensure daily operations and achieve performance targets.
商家运营大组负责人-抖音生活服务（武汉） ByteDance武汉 Lead a 40-60 person team to manage online operations for existing small and medium-sized merchants in the local life (food, travel, general) categories on Douyin.
Customer Experience Assistant Manager CookUnityRemote $12k–$15k Oversee a team of 4-6 supervisors to ensure Customer Experience team meets KPIs (SLAs, CSAT, eNPS, Retention, Churn) and manages daily operations.
消费者服务策略运营-体验与服务 ByteDance北京 Design consumer service processes from a user experience perspective, manage team business goals, and oversee project progress and risk monitoring.
Customer Support Team Lead ClipboardRemote $30k–$70k Lead a remote customer support team for healthcare workers, focusing on performance coaching, quality assurance, and operational efficiency.
Operations Manager Sciative - We Price RightMumbai / Navi Mumbai $19k–$33k Lead and manage operations teams, oversee day-to-day operations, and serve as the primary point of contact for key clients to ensure service delivery and satisfaction.
Experienced Team Leader Haitian-Creole KonnectCXRemote Oversee front-line operations and lead a team of Haitian Creole interpreters to ensure service quality, performance KPIs, and compliance.
Field Installation Manager [1426] SkyeliaSacramento, CA Manage high-volume commercial door and gate service operations, including troubleshooting, estimating, scheduling, and supporting installation crews in the field.
服务商渠道经理（冀蒙区域）-抖音生活服务 ByteDance北京 Manage daily operations of service providers for Douyin Life Services, including onboarding, performance assessment, and risk control to drive revenue targets.
Senior Manager, Insurance Customer Operations EthosRemote $127k–$223k Lead core elements of Insurance Operations to drive operational excellence, product integration, and regulatory integrity across the policyholder lifecycle.
Policy Quality and Enforcement Team Lead - Singapore TikTokSingapore Lead a quality team to drive operational efficiency, manage workflows, and mitigate risks in content policy enforcement.
BPO交付运营-商业生态与安全 ByteDance北京 Manage vendor delivery for outsourced life services BPO operations, ensuring SLA compliance, cost control, and operational targets across cross-regional teams.
Head of Operations David EnergyRemote $175k–$210k Own and scale field operations, hardware implementation, enrollment, billing, and customer support for a renewable energy company deploying behind-the-meter batteries and thermostats.
Partner Operations Manager, Video Safety Operations (VSO) TikTokJakarta, Indonesia Drive quality improvements and operational excellence for outsourced moderation teams by managing vendor performance, ensuring budget adherence, and delivering on key metrics like latency and wellness.
Product & Process Solutions Program Management Lead (Account, Interaction & Search Safety), Trust & Safety TikTokSingapore Lead and manage General Product Operations Team to translate business demands into system and workflow solutions for operations teams, ensuring operational readiness for new features and safety measures.
Partnership Manager - TikTok Local Services TikTokJakarta Selatan, Indonesia Manage daily operations of TikTok Local Services agencies, including onboarding, assessment, exit, and risk control to ensure smooth business execution.
Team Lead Customer Support SupplaxRemote Lead a remote Customer Support team serving US-based home repair masters, managing operations, quality control, and process improvement to drive conversion.
Керівник відділу Customer Care/Client Service MultiplexГоловний офіс Leading the Customer Care strategy and operations for a cinema chain, managing the full customer journey from service standards to complex escalations.
Customer Engagement Manager SunkingAddis Ababa, Ethiopia Oversee call center and field teams in Ethiopia, maintaining performance across customer engagement and service functions.
TikTok Shop- Service Account Management Lead TikTokSeattle, United States of America Lead the Service Account Management (SAM) function in the US to deliver high-touch support and services to high-value selling partners on TikTok Shop, helping them improve account health and accelerate GMV growth.
服务商渠道经理（广东区域）-抖音生活服务 ByteDance广州 Manage and optimize the operations of service providers on Douyin Life Services, ensuring performance targets are met through strategy, training, and resource coordination.
Partner Operations Manager, Video Safety Operations (VSO) TikTokJakarta, Indonesia Drive quality improvements and operational excellence for video safety moderation partners by managing performance metrics, vendor relationships, and site-level processes.
Customer Service Team Leader, Bogota RebtelStockholm $35k–$45k Leading a high-performance customer service team in Bogotá to manage daily operations, ensure KPI compliance, and drive continuous improvement in a dynamic fintech environment.

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