Associate Manager, After Sales – EasyBuy Direct
Core
Drive operational excellence, customer satisfaction, and cost efficiency across after-sales operations including warranty management, repairs, replacements, and field-service performance.
Role type
Associate Manager, After Sales Operations
Builds
Operational processes, service delivery quality, and cost-efficient after-sales solutions
Domain
Consumer Electronics / After-Sales Operations
Deliverable
dashboards & analysis
Required skills
Warranty management, process improvement, KPI tracking, stakeholder management, team coaching, data analysis, operational controls, inventory management, SLA monitoring
Preferred skills
Zendesk, SAP, CRM platforms, Looker, product quality feedback, fraud detection
Responsibilities
Review and improve after-sales processes and SOPs; Oversee warranty claims and cost optimization; Monitor customer experience metrics (NPS, CSAT); Coordinate training for field teams; Collaborate with refurbishment and product teams; Maintain performance trackers and dashboards (via careerplan.io/jobs/597002-associate-manager-after-sales-easybuy-direct-at-sunking)
Seniority
Mid-level Manager, hands-on operational leadership
