Senior Manager, Insurance Customer Operations
Core
Lead core elements of Insurance Operations to drive operational excellence, product integration, and regulatory integrity across the policyholder lifecycle.
Role type
Senior Manager, Insurance Customer Operations
Builds
Operational processes, dashboards, and issue resolution frameworks for policy servicing and compliance.
Domain
Insurance (Life Insurance) / Operations & Compliance
Deliverable
dashboards & analysis
Required skills
Insurance operations, Cross-functional partnership, Team leadership, Risk management, Audit readiness, Process optimization, Data analysis, Project management
Preferred skills
SQL, Tableau, Jira, Salesforce, QA systems
Responsibilities
Drive continuous improvement across insurance operations using data and customer insights; Lead operational reviews, audit preparedness, and quality initiatives; Manage and mentor a team of operations specialists and supervisors; Oversee internal audit controls, fraud and payment validations; Partner with Product and Engineering to triage product bugs and align technical remediations.
Seniority
Senior, hands-on IC with leadership responsibilities