服务策略运营（高价值）-体验与服务
Core
Design and optimize tiered user service systems, strategies, and operational plans to ensure service quality stability and consistency.
Role type
Senior service strategy and operations specialist
Builds
Service processes, touchpoints, and experience paths
Domain
Consumer services / Operations
Deliverable
product features
Required skills
User segmentation, service process design, data analysis, cross-functional collaboration, product thinking
Preferred skills
Innovation in service models, risk management
Responsibilities
Build tiered service systems, optimize service touchpoints and experience paths, analyze data to identify and mitigate service risks, collaborate on service tool and benefit upgrades
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