用户服务-体验与服务
Core
Handle escalated market management complaints, public opinion crises, and regulatory risks for clients, coordinating resources to resolve issues and prevent escalation.
Role type
Senior customer experience and crisis management specialist
Builds
Resolved complaint cases and mitigated regulatory risks
Domain
Telecommunications/Market Management
Deliverable
client delivery
Required skills
complex complaint resolution, public opinion crisis management, regulatory risk identification, stakeholder coordination, major incident handling
Preferred skills
experience with market management complaint cases, government/regulatory agency liaison
Responsibilities
Monitor and escalate high-risk complaints, manage crisis events to prevent escalation, coordinate cross-functional teams for resolution, maintain relationships with local market management institutions
