TikTok Shop- Service Account Management Lead
Core
Lead the Service Account Management (SAM) function in the US to deliver high-touch support and services to high-value selling partners on TikTok Shop, helping them improve account health and accelerate GMV growth. (via careerplan.io/jobs/7558867592766949650-tiktok-shop-service-account-management-lead-at-tiktok)
Role type
Senior Service Account Management Lead (People Management)
Builds
Premier support solutions and operational processes for top-tier selling partners
Domain
E-commerce marketplace operations
Deliverable
product features
Required skills
Team leadership and coaching, data analysis and root-cause problem solving, stakeholder management, OKR goal setting, process optimization, recruitment, Mandarin fluency, English fluency
Preferred skills
E-commerce or marketplace platform experience, seller operations support experience, 3+ years managing sales and service teams
Technologies
None stated
Responsibilities
Manage a blended team of BPO Associates and in-house Category Operations Managers; Design and implement support solutions for top-tier partners; Train and coach new hires and existing staff; Conduct trend analyses on customer satisfaction and operational metrics; Manage team utilization, productivity, and schedule adherence; Develop relationships with internal operational stakeholders; Collaborate with Readiness, SOP, QA, and Training teams; Recruit talent for team openings.
Seniority
Senior, hands-on IC with people management