Head of Operations
Core
Own and scale field operations, hardware implementation, enrollment, billing, and customer support for a renewable energy company guaranteeing lower utility bills to small commercial customers.
Role type
Senior IC Head of Operations (Operations & Field Deployment)
Builds
Field deployment workflows, enrollment/billing systems, customer support processes, and operations teams
Domain
Renewable energy / Energy retail / Hardware deployment
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Operations leadership, hardware deployment management, supply chain management, process design, data analysis (SQL), team building, cross-functional partnership
Preferred skills
Experience in regulated environments, experience with permissionless DERs, experience with NYISO or similar grid zones
Technologies
SQL
Responsibilities
Own end-to-end enrollment and billing operations including usage validation and exception resolution; Manage hardware implementation, field operations, and installer/vendor relationships; Lead customer support operations and design support workflows; Define operational KPIs, metrics, and escalation frameworks; Build and manage the operations team across all functions; Ensure compliance with regulatory and safety requirements
Seniority
Senior, hands-on IC