Head of Operations
Core
Own and scale field operations, hardware implementation, enrollment, billing, and customer support for a renewable energy company deploying behind-the-meter batteries and thermostats.
Role type
Senior IC Head of Operations
Builds
Field deployment workflows, billing systems, customer support processes, and operational teams
Domain
Renewable energy / Energy services / Hardware deployment
Required skills
Operations leadership, hardware deployment management, billing operations, team building, process design, data analysis (SQL), regulatory compliance
Preferred skills
Experience in regulated environments, supply chain management, system design
Technologies
SQL
Responsibilities
Own end-to-end enrollment and billing operations; manage hardware implementation and field operations; lead customer support operations; build operational metrics and KPIs; ensure regulatory compliance; build and manage the operations team
Seniority
Senior, hands-on IC