BPO交付运营-商业生态与安全
Core
Manage vendor delivery for outsourced life services BPO operations, ensuring SLA compliance, cost control, and operational targets across cross-regional teams.
Role type
Senior BPO Delivery Operations Manager
Builds
Outsourced customer service and telesales operations
Domain
BPO / Customer Service / Life Services
Required skills
Vendor lifecycle management, SLA monitoring, operational data analysis, cost control, cross-regional team coordination, business requirement translation
Preferred skills
Experience in telemarketing or call center outsourcing, quality management expertise
Technologies
N/A
Responsibilities
Oversee daily operations and data metrics of outsourced teams to ensure service quality; Establish standardized management processes for the vendor lifecycle; Coordinate with business, finance, and compliance functions to meet delivery targets; Drive product optimization and demand fulfillment through data-driven planning.