Experienced Team Leader Haitian-Creole
Core
Oversee front-line operations and lead a team of Haitian Creole interpreters to ensure service quality, performance KPIs, and compliance.
Role type
Team Lead for Haitian Creole interpreters
Builds
Interpretation services for clients
Domain
Language services / BPO
Deliverable
client delivery
Required skills
Team leadership, performance management, KPI monitoring, coaching, quality assurance, SOP implementation, data reporting
Preferred skills
BPO industry experience, remote team management, medical interpretation terminology, CRM/LMS proficiency, workforce management platforms
Technologies
Microsoft Excel, CRM systems, Learning Management Systems (LMS), workforce management platforms
Responsibilities
Lead and supervise a team of Haitian Creole interpreters; Monitor individual and team KPIs and implement improvement strategies; Conduct one-on-one coaching and develop Performance Improvement Plans (PIPs); Monitor quality standards, compliance, and attendance; Coordinate with QA, Training, HR, and Operations; Prepare performance reports and trends.
Seniority
Mid-level, hands-on IC