ANALISTA QUALIDADE E MÉTODOS SR (PÓS-VENDAS)
Core
Senior analyst managing post-sales quality, customer satisfaction metrics, and continuous improvement processes for the Renault dealership network.
Role type
Senior Quality & Methods Analyst (Post-Sales)
Builds
Dashboards, management reports, and quality improvement plans for the post-sales network.
Domain
Automotive / Post-Sales Operations / Quality Management
Deliverable
dashboards & analysis
Required skills
Quality management methodologies (PDCA, Kaizen, 5S), customer satisfaction research analysis, data interpretation, process improvement, project management, advanced Excel and PowerPoint, technical audit skills.
Preferred skills
Knowledge of Renault France corporate methods, experience with digitalization projects (PVX360), training and webinar delivery.
Responsibilities
Analyze and manage internal and external satisfaction surveys (VOC, Google My Business, Mystery Client, CSI); diagnose critical causes and support action plans for quality improvement; develop dashboards and management reports; manage the Mystery Client program; implement and adapt corporate methods from Renault France; conduct technical visits and pre-audits at dealerships; lead digitalization projects for post-sales processes; monitor daily detractor surveys and critical alerts; present the Annual Internal Audit (Quality Health Check).