Manager, Performance Excellence
Core
Lead quality assurance and performance analysis initiatives to ensure operational standards and compliance, turning audit data into actionable insights for business decisions.
Role type
Manager, Performance Excellence
Builds
Operational efficiency, quality standards, and employee development programs
Domain
Business Operations / Quality Assurance
Deliverable
dashboards & analysis
Required skills
Quality management frameworks, data analysis, root cause analysis, stakeholder communication, process optimization, reporting, team calibration management
Preferred skills
Experience in a dynamic, evolving environment, proactive approach
Technologies
Microsoft Excel, Word, PowerPoint
Responsibilities
Analyze quality and performance data to identify trends and improvement opportunities; Lead and manage calibration sessions to ensure analysts meet 90% thresholds; Prepare accurate analyses, reports, and data visualizations; Communicate findings to executives and stakeholders; Recommend improvements to policies and operational processes; Monitor team compliance with quality standards using audit procedures.
Seniority
Manager, hands-on leadership