Quality Assurance Analyst
Core
Conducts case file reviews, manages surveillance of workforce activities, and performs audits to evaluate compliance with policies and contract requirements for workforce development programs.
Role type
Quality Assurance Analyst
Builds
Compliance reports, corrective action plans, and quality improvement plans for workforce development centers.
Domain
Public sector workforce development and social services
Deliverable
dashboards & analysis
Required skills
Case file review, statistical sampling, audit techniques, policy compliance monitoring, financial audit support, corrective action planning, SOP development, client complaint management
Preferred skills
Quality management principles, presentation delivery, Microsoft Office (Word, Excel, PowerPoint, Access)
Responsibilities
Conduct case file reviews for multiple workforce programs; manage surveillance of workforce activities using statistical sampling and observation; assist in creating and updating standard operating procedures; perform monthly PII compliance checks; provide policy clarification and technical support to center staff; support financial audits; organize and participate in Administrative Quality Committee meetings; present feedback and recommend corrective actions to management; follow up on implemented corrective action plans; maintain client complaint logs and ensure timely responses.
Seniority
Mid-level, hands-on IC