Estagiário De Qualidade - Monitor De Telas
Core
Assist in screen monitoring and provide immediate feedback, send daily reports to management, and support operator development through on-site follow-ups.
Role type
Junior quality assurance intern (screen monitoring)
Builds
Quality monitoring reports and operator improvement campaigns
Domain
Customer service quality / Call center operations
Deliverable
dashboards & analysis
Required skills
Screen monitoring, data reporting, on-site follow-up, campaign development
Responsibilities
Monitor screens and provide immediate feedback, send daily reports to management, conduct call samples, participate in calibrations and training, follow up with underperforming operators, develop improvement campaigns