Services Delivery Specialist
Core
Lead operational and quality process management, monitoring, and analysis to ensure compliance, efficiency, and performance for GE Healthcare's service and operations areas.
Role type
Senior IC services delivery specialist (operations & quality)
Builds
Operational dashboards, KPI reports, and corrective action plans for service and quality teams
Domain
Healthcare technology / Medical devices operations
Deliverable
dashboards & analysis
Required skills
Root cause analysis, KPI development, process improvement, regulatory compliance, stakeholder coordination, data analysis, SLA management
Preferred skills
Power BI, advanced Excel, strategic project tracking, executive reporting, automation initiatives
Technologies
Power BI, Microsoft Excel
Responsibilities
Lead management and monitoring of operational and quality processes; Analyze operational data to identify trends, risks, and improvement opportunities; Develop and monitor KPIs, dashboards, and executive reports; Perform root cause analysis and coordinate corrective/preventive actions; Manage initiatives related to compliance, quality, and operational excellence; Ensure compliance with regulatory, contractual, and internal procedure requirements; Coordinate activities with cross-functional teams including Service, Quality, Engineering, and Logistics; Track action plans and strategic projects to ensure objective and timeline compliance; Provide executive visibility on operational performance and business risks; Support automation and process optimization initiatives
Seniority
Senior, hands-on IC
