Senior Outcomes Monitoring Consultant
Core
Lead robust outcomes monitoring assessments, deep dives, and thematic reviews to ensure customers receive good outcomes and fair value, supporting the firm's Consumer Duty obligations.
Role type
Senior Outcomes Monitoring Consultant
Builds
Evidence-based insight and recommendations to drive continuous improvement in customer outcomes and fair value.
Domain
Financial Services (Pensions, Protection, Investments, Savings)
Deliverable
dashboards & analysis
Required skills
Outcomes monitoring assessments, Consumer Duty knowledge, Root cause analysis, Data interpretation, Stakeholder influence, Mentoring, Risk management, Governance reporting, RL propositions expertise, Commercial acumen
Preferred skills
None stated
Technologies
None stated
Responsibilities
Lead outcomes monitoring assessments, deep dives, and thematic reviews across pension, protection, and investment propositions. Apply professional judgement to determine review scope, conclusions, and recommendations. Deliver clear, evidence-based insight and challenge to senior stakeholders and governance forums. Conduct root cause analysis and support actions to address underlying issues. Represent Outcomes Monitoring within cross-functional forums and stakeholder discussions. Respond to complex customer outcomes and regulatory enquiries. Partner with the Rectifications team to ensure solutions align with proposition requirements and customer needs. Mentor colleagues, develop capability, and promote consistent outcomes monitoring practices. Identify, manage, and escalate customer outcomes risks in line with the Risk Management System. Maintain robust documentation, rationale, and reporting to support governance and first-line assurance.
Seniority
Senior, hands-on IC with mentorship responsibilities