Sales Trainer and QA
Core
Design, implement, and improve standardized onboarding, training, and quality assurance frameworks for the Customer Group to ensure consistent knowledge and performance support across Sales, Customer Service, and other functions.
Role type
Training & Quality Assurance Manager
Builds
Centralized knowledge repository, standardized onboarding programs, and quality assurance frameworks for Customer Group functions.
Domain
Financial Services / FinTech / Customer Operations
Required skills
Training program design, Learning & Development, Quality Assurance, Knowledge Management, SOP development, Facilitation, Quality assessment, Stakeholder management, Data analysis
Preferred skills
Financial Services experience, Payments/FinTech knowledge, LMS proficiency, Process improvement
Technologies
LMS, Knowledge management platforms
Responsibilities
Design and maintain onboarding programs and learning paths; Conduct quality reviews of customer interactions; Create and update central knowledge repositories; Measure training effectiveness and quality metrics; Partner with functional leaders to capture business knowledge.
Seniority
Mid-level, hands-on manager
