Field Assurance Manager
Core
Lead governance, quality assurance, risk, and control frameworks for Field Collections to ensure operational activity meets customer, regulatory, safety, and business requirements.
Role type
Senior IC field assurance manager
Builds
Risk registers, control frameworks, working instructions, and corrective action plans for field collections operations
Domain
Energy retail and field operations
Required skills
Field Collections operations, Revenue Protection, energy-theft detection, quality assurance, operational risk management, regulatory compliance, root-cause analysis, risk register management, control design and monitoring, stakeholder management
Preferred skills
Experience across residential and business field workstreams, energy regulation and licence obligations, audit and regulatory activity experience
Technologies
None stated
Responsibilities
Translate assurance outcomes into corrective actions and monitor closure; Identify and monitor operational, customer, regulatory, and safety risks; Design and monitor preventive, detective, and corrective controls; Analyse quality outcomes and operational trends to identify root causes; Maintain oversight of field activity to validate compliance; Develop and govern working instructions and quality frameworks
Seniority
Senior, hands-on IC