云产品技术支持（英文）-体验与服务
Core
Provide first-line technical support and service for Volcengine's domestic and international cloud customers via tickets, email, and chat, resolving product inquiries and troubleshooting issues.
Role type
Senior IC cloud product support engineer
Builds
Cloud infrastructure services for enterprise customers
Domain
Cloud computing / SaaS
Deliverable
client delivery
Required skills
English communication, cloud product troubleshooting, incident escalation, Linux command line, network protocol analysis (TCP/IP, HTTP, FTP, SSH), knowledge base management
Preferred skills
ACP, RHCE, HCIE, CKA certifications, overseas study/work experience, K8s operations
Technologies
Linux, K8s, TCP/IP, HTTP, FTP, SSH
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