Support Engineer, Associate
Core
Technical support layer between government clients and the platform, diagnosing bugs, reproducing issues, and improving client experiences.
Role type
Associate Support Engineer (API/Integration focus)
Builds
Documentation, bug reports, and client communication for government tax/license platforms
Domain
Government services / Public sector technology
Deliverable
client delivery
Required skills
API troubleshooting, SQL, log analysis, JSON, REST, Postman, web services, technical documentation, complex issue diagnosis
Preferred skills
Coding language familiarity, empathy, trend identification, cross-team collaboration
Technologies
REST, Postman, JSON, SQL
Responsibilities
Troubleshoot complex client issues via APIs and logs, reproduce and document bugs for engineering teams, create and maintain technical documentation, provide personalized client communication via email, identify client trends and process improvements
Seniority
Associate, hands-on IC
