音视频技术支持专家-火山引擎
Core
Provide technical support for customers, identify and resolve complex issues in audio/video streaming and CDN systems, and drive product stability improvements.
Role type
Senior IC technical support engineer (audio/video streaming & CDN)
Builds
Audio/video streaming services and CDN infrastructure
Domain
Cloud computing, CDN, and real-time media streaming
Deliverable
client delivery
Required skills
TCP/IP, HTTP, DNS, CDN scheduling, caching mechanisms, RTMP, HLS, WebRTC, audio/video codecs, Linux, Python, Go, log analysis, automation tool development
Preferred skills
Cross-functional communication, customer service orientation
Responsibilities
Troubleshoot complex technical issues for customers, analyze common network problems to improve product stability, develop knowledge base documentation and internal training materials, build operational tools to empower support teams
