Platform User Operations Specialist Project Intern (TikTok Platform Responsibility) - 2026 (BS/MS)
Core
Provide instant troubleshooting and consulting services to internal platform users of content safety platforms, resolving technical issues and maintaining SOPs.
Role type
Project Intern, technical support & operations
Builds
Internal support operations for content safety platforms
Domain
Internet technology / Content safety
Deliverable
dashboards & analysis
Required skills
HTML, JavaScript, SQL, HTTP protocols, technical troubleshooting, database querying, process analysis
Preferred skills
Complex SQL query construction, programming in any language, AI Operations experience, product optimization
Responsibilities
Respond to user queries via internal platform and IM chat; troubleshoot technical issues using internal databases and engineering solutions; follow up to ensure issue resolution; analyze tickets for process improvements; assist in training and user feedback projects.
Seniority
Intern