音视频技术支持专家-火山引擎
Core
Provide technical support for customers, identify common issues in production networks, and collaborate with product teams to enhance stability and usability.
Role type
Senior IC technical support engineer (audio/video streaming)
Builds
Production streaming infrastructure (CDN, live streaming, VOD)
Domain
Cloud computing + Audio/Video streaming
Required skills
TCP/IP, HTTP, DNS, CDN scheduling, caching, RTMP, HLS, WebRTC, Linux, Python, Go, log analysis, automation tool development
Preferred skills
Cross-functional communication, customer service mindset
Responsibilities
Troubleshoot complex technical issues for customers, analyze production network problems, develop operational tools and knowledge base documentation
Seniority
Senior, hands-on IC
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