Technical Support Engineer
Core
Resolve data protection issues across traditional platforms, cloud, and edge environments for enterprise customers.
Role type
Enterprise Technical Support Engineer
Builds
Flawless support and powerful solutions for Cohesity's global customer base
Domain
Data security, storage, networking, and virtualization
Deliverable
client delivery
Required skills
troubleshooting, system diagnostics analysis, debugging utilities (tcpdump, strace, wireshark), remote file access protocols (NFS, SMB/CIFS), storage concepts (virtualization, data protection), performance analysis
Preferred skills
AI tool usage for productivity, knowledge base article development, product feedback provision
Technologies
DataProtect, NetBackup Appliances, VMware, Commvault, Symantec, DellEMC, NetApp, NFS, SMB (CIFS), tcpdump, strace, wireshark
Responsibilities
Investigate and troubleshoot technical issues, record customer interactions, collaborate with engineering and account management teams, develop reusable self-service solutions, create knowledge base articles, provide support readiness recommendations, manage workload for timely resolution (via careerplan.io/jobs/R04832-technical-support-engineer-at-cohesity)
Seniority
Mid-level, hands-on IC
