Technical Support Engineer - Digital Marketing - Mexico (Remote)
Core
Provide technical support and troubleshooting for enterprise applications, systems, and cloud-based environments for a global marketing organization.
Role type
Senior Technical Support Engineer (Cloud/Enterprise)
Builds
Reliable technology operations and incident resolution for enterprise systems
Domain
IT Services / Cloud Infrastructure / Digital Marketing
Deliverable
client delivery
Required skills
Cloud platform expertise (AWS/Azure), incident management, troubleshooting, system administration, documentation, stakeholder communication
Preferred skills
Networking, scripting, monitoring, automation technologies
Responsibilities
Diagnose and resolve technical incidents and service requests, monitor cloud environments, collaborate with internal teams to troubleshoot complex issues, document solutions and procedures, escalate incidents as necessary
Seniority
Senior, hands-on IC
