Advanced Support Engineer I
Core
Primary point of contact for escalated customer cases, diagnosing and resolving advanced technical issues for Delinea's Identity Security Platform.
Role type
Senior IC Advanced Support Engineer
Builds
Customer trust and successful resolutions for enterprise clients
Domain
Cybersecurity / Identity Management
Deliverable
client delivery
Required skills
Enterprise-level technical support, complex case management, networking protocols (TCP/IP, DNS, routing, firewalls), Linux/Unix/Windows OS troubleshooting, software code debugging principles, analytical thinking, problem-solving
Preferred skills
Cloud architecture knowledge (AWS, Azure, O365, Google Cloud), Object-Oriented principles, .NET Framework, relational databases, scripting/coding languages (C#, C++, Angular, PowerShell, Python, Bash, SQL), Delinea product administration experience
Technologies
Delinea Identity Security Platform, AWS, Azure, O365, Google Cloud, .NET Framework, C#, C++, Angular, PowerShell, Python, Bash, SQL
Responsibilities
Diagnose and resolve advanced technical issues, collaborate with engineering teams to identify root causes, document case findings and best practices, mentor Technical Support Engineers, manage sensitive escalated situations with professionalism
Seniority
Senior, hands-on IC