Senior Technical Support Engineer, EMEA
Core
Senior Technical Support Engineer providing advanced troubleshooting and root cause analysis for enterprise customers using cloud infrastructure, networking, and security tools.
Role type
Senior IC Technical Support Engineer
Builds
Production-safe autonomous pentests and assessment operations via NodeZero platform
Domain
Cybersecurity / Cloud Infrastructure / Enterprise Support
Deliverable
client delivery
Required skills
Linux administration, containerization (Docker/Kubernetes), cloud platforms (AWS/Azure/GCP), networking fundamentals, IaC (Terraform/Ansible), scripting (Bash/Python/PowerShell), identity management (RBAC/SSO), database concepts
Preferred skills
API integration, observability tools (Datadog), managed database services, full-stack coding (Python/JavaScript/Go)
Responsibilities
Provide advanced technical support via phone/email/chat; diagnose and resolve complex cloud/networking/security issues; perform root cause analysis; collaborate with engineering/product teams; assist in customer environment deployment and optimization; mentor junior team members
Seniority
Senior, hands-on IC
