Customer Success Engineer II (Cloud / Storage / Compute / Identity) - UK Remote
Core
Troubleshoot and resolve complex technical issues for customers using Qumulo's cloud data platform across AWS and Azure environments.
Role type
Senior Customer Success Engineer (Cloud Infrastructure)
Builds
Customer issue resolution and product feedback loops for cloud storage and compute workloads
Domain
Cloud Infrastructure (AWS, Azure), File Systems, Identity Management
Deliverable
client delivery
Required skills
Cloud platform troubleshooting, Linux/Windows OS familiarity, Active Directory/LDAP, File permissions & access control, Cross-functional collaboration, Technical communication
Preferred skills
Python programming, Cloud certifications (AWS/Azure)
Technologies
AWS, Azure, Linux, Windows, Active Directory, LDAP
Responsibilities
Troubleshoot Qumulo product issues in on-premises and cloud environments, Prioritize and drive resolution for escalated customer issues, Collaborate with sales, product, and engineering teams, Provide feedback to engineering on product gaps, Expand knowledge in cloud technologies
Seniority
Mid-Senior, hands-on IC