Technical Support Engineer - Digital Marketing - LATAM (Remote)
Core
Provide technical support and troubleshooting for enterprise applications, systems, and cloud-based environments for a global marketing and digital transformation organization.
Role type
Senior IC Technical Support Engineer (Cloud/Enterprise)
Builds
Reliable technology operations and incident resolution for enterprise systems
Domain
IT Services / Cloud Infrastructure
Deliverable
client delivery
Required skills
Cloud platform troubleshooting, incident management, system administration, technical documentation, stakeholder communication
Preferred skills
AWS or Azure expertise, scripting, automation, monitoring technologies
Technologies
AWS, Azure
Responsibilities
Diagnose and resolve technical incidents and service requests, monitor cloud environments, collaborate with internal teams to troubleshoot complex issues, document solutions and procedures, escalate incidents as needed
Seniority
Senior, hands-on IC
