Partner Support Engineer
Core
Resolve complex technical challenges for managed service providers on an AI-powered cloud commerce marketplace, enabling partner success and platform operations.
Role type
Senior Partner Support Engineer (Technical Escalations)
Builds
Cloud commerce marketplace platform for managed service providers
Domain
Cloud services, cybersecurity, SaaS, and managed services
Deliverable
client delivery (via careerplan.io/jobs/R-102335-1-partner-support-engineer-at-pax8inc)
Required skills
Advanced troubleshooting, cloud technologies, cybersecurity, SaaS, licensing, identity management, migrations, vendor ecosystems, case management platforms, technical documentation, cross-functional collaboration
Preferred skills
Relevant industry certifications, expertise across multiple product categories
Technologies
Microsoft, CrowdStrike, SentinelOne, Bitdefender, BitTitan
Responsibilities
Investigate and resolve advanced platform, cloud, billing, licensing, and migration issues; serve as a trusted guide during complex escalations; create and maintain knowledge articles and troubleshooting guides; collaborate with engineering, product, and vendor teams to identify root causes.
Seniority
Senior, hands-on IC
