Support Engineer, International Tech Services, AWS Marketplace
Core
End-to-end owner for AWS Marketplace Technical Service Operations, managing operational relationships with third-party software providers and driving content ingestion, onboarding, and troubleshooting within Amazon systems.
Role type
Senior IC Support Engineer (Marketplace Operations)
Builds
AWS Marketplace content ingestion workflows and seller support processes
Domain
Cloud computing / Enterprise software distribution
Required skills
Technical support, network and operating systems, virtualization, orchestration, cloud computing, information security and compliance, GenAI tools, stakeholder management, SLA management, documentation creation, procedural decision making
Preferred skills
Technical lead experience, GenAI automation, AWS AI Practitioner Certification, AWS Solutions Architect-Associate Certification, Japanese language proficiency
Technologies
AWS Marketplace, GenAI tools, cloud computing platforms
Responsibilities
Support software vendors throughout the lifecycle of selling products on AWS Marketplace; manage content acquisition and ingestion workflows; troubleshoot technical issues for sellers; create and maintain Standard Operating Procedures (SOPs); act as initial escalation point for junior team members; collaborate with product managers on feature launches; use GenAI to automate manual processes.
Seniority
Senior, hands-on IC (via careerplan.io/jobs/10569761-support-engineer-international-tech-services-aws-marketplace-at-amazon)