Software Contract Renewal Specialist
Core
Maximize software contract renewal revenue by managing customer accounts, analyzing data, and supporting commercial teams to drive recurring revenue.
Role type
Senior Software Contract Renewal Specialist
Builds
Recurring revenue from annual software renewal contracts
Domain
Enterprise software sales and customer retention
Required skills
Enterprise software renewals (SaaS and perpetual), CRM management (Salesforce), data analysis, forecasting, process improvement, stakeholder collaboration
Preferred skills
Scientific or business background, mentoring junior staff, contract renegotiation support
Technologies
Salesforce.com
Responsibilities
Monitor and act on customer account status within CRM to maximize renewal revenue, analyze customer data to identify improvement opportunities, manage renewals data for accurate bookings and revenue forecasting, partner with Sales Account Managers to drive customer retention, lead and mentor junior Specialists, identify and implement process improvements, provide insights and reports to management
Seniority
Senior, hands-on IC with mentorship responsibilities (via careerplan.io/jobs/R-01369273-1-software-contract-renewal-specialist-at-thermofisher)
