Renewal Account Manager
Core
Own and manage the renewal process for an assigned portfolio of customers, ensuring contract terms, value realization, and future needs are addressed.
Role type
Mid-level account manager (renewals)
Builds
Renewal quotes, proposals, and contracts for SaaS/technology customers
Domain
SaaS / Technology
Deliverable
client delivery
Required skills
Account management, contract negotiation, CRM usage, data analysis, prioritization
Preferred skills
Salesforce expertise, renewal tools familiarity, upsell/cross-sell identification
Technologies
Salesforce
Responsibilities
Manage assigned customer portfolio renewals, prepare and present renewal quotes and contracts, identify and mitigate at-risk renewals, negotiate contract terms and pricing, pursue upsell and cross-sell opportunities, provide feedback on trends and process improvements
Seniority
Mid-level, hands-on IC