Account Manager - UKI
Core
Own a book of ~200 B2B SaaS clients (weighted toward Large/Medium Business) to protect and grow recurring revenue, deepen stakeholder relationships, and drive market expansion in the UK & Ireland.
Role type
Senior Account Manager (B2B SaaS)
Builds
Recurring revenue, customer retention, and upsell/cross-sell pipeline for an HR technology platform
Domain
HR Technology / B2B SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
B2B SaaS account management, renewal negotiation, churn prevention, stakeholder management, pipeline growth, data-driven account insight, C-suite engagement, CRM fluency
Preferred skills
AI/automation enthusiasm, adaptability in fast-paced environments, commercial acumen
Technologies
Salesforce, Tableau, Snowflake
Responsibilities
Manage end-to-end renewal process for ~200 accounts, safeguard and grow Monthly Recurring Revenue (MRR), run product demonstrations to drive adoption, proactively identify and prevent churn, build and manage upsell/cross-sell pipeline, manage relationships across customer organizations from users to C-suite, partner with Customer Success Managers, coordinate with internal teams (Finance, Legal, Product, etc.), analyze account data to spot trends and opportunities, de-escalate customer issues, drive UK market growth
Seniority
Senior, hands-on IC