Senior Manager, Renewals
Core
Lead the global renewals function to protect and grow recurring revenue by managing team performance, operating models, and renewal outcomes for enterprise customers.
Role type
Senior Manager, Renewals (B2B SaaS)
Builds
Global renewals operating model, team capacity, and retention/expansion outcomes
Domain
Cybersecurity / Identity Security / B2B SaaS
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Lead renewals/customer success/account management in B2B SaaS, manage global/senior renewals teams, lead complex enterprise renewal negotiations, apply renewal frameworks and retention metrics, use Salesforce/Gainsight, build cross-functional partnerships, cybersecurity/identity security experience
Preferred skills
1Password user/practitioner experience
Technologies
Salesforce, Gainsight
Responsibilities
Lead and scale a high-performing renewals team across regions, own global renewals forecast and retention outcomes, establish standards for coverage, handoffs, risk management, and performance, coach managers and team members, partner with senior leaders on complex renewals, design renewal playbooks and AI-assisted systems
Seniority
Senior Manager, hands-on leadership
