Customer Success Engineer
Core
Trusted technical partner helping customers deploy, adopt, and maximize value of Cyolo's security solutions throughout the post-sale journey.
Role type
Senior Customer Success Engineer (post-sale technical enablement)
Builds
Customer adoption, successful implementations, and long-term value realization for enterprise security clients
Domain
Cybersecurity / B2B SaaS
Required skills
complex technical troubleshooting, on-premises and cloud platform expertise, API integration, IAM, networking, stakeholder management, technical documentation, cross-functional collaboration
Preferred skills
Linux/operating systems, security principles, databases, observability, cloud providers, OT/IT environments, Zero Trust, identity and access management, SaaS startup experience (via careerplan.io/jobs/F5-005-82-273-customer-success-engineer-at-cyolo)
Technologies
APIs, IAM, Linux, cloud providers, databases, observability tools, Zero Trust solutions
Responsibilities
Serve as primary post-sale technical contact and Tier 3 escalation engineer; guide customers through onboarding, implementation, and integration; troubleshoot complex technical issues; translate customer feedback into product insights; deliver technical training and enablement sessions; support renewal and expansion efforts by demonstrating product value.
Seniority
Senior, hands-on IC