Sr. Customer Success Advisor
Core
Strategic business partner helping customers sustain value, achieve desired outcomes, and drive adoption of Illumio's breach containment platform in hybrid multi-cloud environments.
Role type
Senior Customer Success Advisor (Strategic Account Management)
Builds
Customer adoption, renewal success, and expansion opportunities for Illumio's breach containment platform
Domain
Cyber Security / Enterprise SaaS
Deliverable
client delivery
Required skills
Strategic roadmap development, cross-functional leadership, executive stakeholder management, adoption health monitoring, renewal forecasting, expansion opportunity identification, product gap coordination, use case documentation
Preferred skills
Cyber Security or Enterprise SaaS industry experience, C-Suite/VP relationship building
Technologies
Illumio AI Security Graph, breach containment platform
Responsibilities
Develop cross-functional knowledge to drive strategic roadmaps; inspect adoption issues and run plans to increase adoption health; tie adoption health to renewal forecasting and management; partner with Sales to identify and realize expansion opportunities; establish trusted advisor relationships with executive stakeholders; document definition of success via Executive Business Reviews; monitor adoption health across portfolio; marshal cross-functional support for onboarding; coordinate product feature gap responses; capture customer use cases and value stories.